FAQ
If you don't find an answer to your question, feel free to email us. email to info@egy-boy.com , we will try to answer as soon as possible.
Orders
How to place an order?
Ordering is very easy. put the desired products in the cart and proceed to payment, enter your details and choose the payment method convenient for you. Check your email, you should receive an order confirmation within a few minutes.
Is it possible to buy in installments?
Unfortunately, we currently do not provide such services.
Can I pay in cash?
No, unfortunately we don't have that option at the moment. You can conveniently pay for the goods with bank cards or through electronic banking.
How to get an invoice?
If you need an invoice on behalf of a company, please email us at info@egy-boy.com
Shipping
Which countries do you ship to?
We ship to almost every country in the world.
Can I collect the goods myself?
No, unfortunately we do not have such an option, we only sell online.
How long does it take to arrive?
Delivery times:
LITHUANIA
2-4 working days (via DPD, VENIPAK, LPEXPRESS or OMNIVA)
EU COUNTRIES
5-14 business days (via DPD, UPS)
OTHER COUNTRIES
0-20 business days (via DPD, UPS)
Can I pay on delivery?
No, unfortunately we don't have that option at the moment. You can conveniently pay for the goods at the time of ordering with bank cards or bank payment.
Refunds
When can I return the product?
If the product did not fit, you can return it no later than 14 days after purchase. However, the item must be unused, in its original packaging and with all tags attached. Sale items are non-refundable.
What if I want to return an item?
If the product did not fit and is unused and in the original packaging, you can return it within 14 days after delivery.
Email us Email info@egy-boy.com and wait for instructions.
When will I get my money back for the returned item?
Once we receive your returned item, we will thoroughly inspect it. If it meets our return conditions, we will refund you to your account from which the payment was made when placing the order. Shipping costs are not reimbursed.
Usually, the transfer takes up to 5 working days. If it is an international order, it may take longer in rare cases.